Return Policy

Scope and Intent

This return and refund policy applies to all purchases made on the BlumSpace website.

Contact information

For any questions regarding returns and refunds, please contact our customer service:

Email : support@blumspace.com
Phone: +33 7 57 49 34 99
Address: RM03, 24/F, HO KING COMM CTR, 2-16 FAYUEN ST, MONG KOK HONG KONG
Return deadline

Customers from France, Belgium, Switzerland, and Luxembourg have the right to cancel their purchase and return the product within 30 days of receipt without providing a reason.

Return instructions

  1. Notification de retour : Pour initier un retour, contactez notre service client à support@blumspace.com avec votre numéro de commande et une raison détaillée du retour.
  2. Return authorization: After reviewing your request, we will provide you with detailed instructions and, if applicable, a prepaid return label.

Packaging and shipping

Carefully pack the item in its original packaging with all tags and labels still attached.
Include the return authorization form and any necessary documents or images.
Download and print the return label from the link provided in our email.

Return fees

Customers are responsible for return shipping costs unless the item is defective or not as described. In this case, BlumSpace will cover the return shipping costs.

Specific conditions for returns and refunds

  • Return for change of mind: If you change your mind after the purchase, you can return the product within 30 days, provided it is unused, undamaged, and in its original packaging.
  • Defective items: If you receive a defective product, contact our customer service immediately for instructions. BlumSpace will cover the return shipping costs and provide a replacement product or a refund.
  • Damaged items: If the product arrives damaged, send us photos of the damage within 48 hours of receipt. We will assess the situation and cover the return costs if necessary.
  • Incorrect product received: If you receive an incorrect product, contact us and we will arrange for the return shipping costs and ensure that you receive the correct product.
  • Product not received: If your product never arrived, contact us so we can launch an investigation with the carrier. If the product is not found, we will offer a full refund or a replacement product.
  • Cancelation after order: You can cancel your order before it is shipped. If the order has already been shipped, follow the return procedure after receiving the product.

Policy for damaged or defective items

Upon receipt of damaged or defective items, contact our customer service within 48 hours. Send us photos of the defect or damage. We will inspect the item and, if approved, provide a replacement or a full refund.

Policy for undamaged items

If you change your mind, you can return the undamaged and unused product within 30 days. Make sure it is in the original packaging.

Deadlines

  • Return period: Returns must be reported and shipped within 30 days of receiving the product.
  • Processing of returns: After receiving and inspecting the returned item, we will process the refund within 14 days. You will receive a confirmation email.
  • Refund conditions: A refund is approved if the product is undamaged, unused, and in its original packaging.  Refunds for defective or incorrectly delivered products are approved after inspection.
  • Refund Timeframe: After the return is approved, it takes up to 14 days to process the refund to the original payment method.
  • Refund methods: Refunds are issued to the payment method used at the time of purchase.

Exceptions to the return policy

The following products cannot be returned:

  • Personalized items

Return address

Send all feedback to: Address communicated by email

Shipping method and costs

Shipping method: Local Carrier + Tracking
Estimated return costs: Depends on your location

Legal rights

This policy does not affect any applicable legal rights.

Questions ?

Visit our FAQ page or contact our customer service.

CONTACT INFORMATION:

Website name: BlumSpace-Blumspace.com

Company name: SB DIGITAL TECH LIMITED

Address: RM03, 24/F, HO KING COMM CTR, 2-16 FAYUEN ST, MONG KOK HONG KONG

E-mail : support@blumspace.com

Contact form: https://blumspace.com/pages/contact

Phone: +33 7 57 49 34 99

Company number: 76612685

Customer service: Monday to Friday from 9:00 AM to 5:00 PM.