Delivery Policies

CONTACT INFORMATION:

Website name: BlumSpace-Blumspace.com

Company name: SB DIGITAL TECH LIMITED

Address: RM03, 24/F, HO KING COMM CTR, 2-16 FAYUEN ST, MONG KOK HONG KONG

E-mail : support@blumspace.com

Contact form: https://blumspace.com/pages/contact

Phone: +33 7 57 49 34 99

Company number: 76612685

Customer service: Monday to Friday from 9:00 AM to 5:00 PM.

The delivery costs will be indicated to the Client before any payment. The Site has no geographical delivery limitations; orders can be shipped anywhere in the world. The delivery times indicated during the order are for informational purposes only; currently, orders are delivered within 5 to 7 days and remain subject to potential delays from postal services or other special cases preventing delivery (demonstrations, bad weather, etc.).

In the event of delivery of a Product outside the territory of the European Union and in the Overseas Territories, the Client declares themselves the importer of the Product and accepts that in such cases the Seller may be materially unable to provide them with exact information on the total amount of fees related to customs duties and formalities or import taxes applicable in the country where the delivery of the Product is requested.

Unless otherwise stated on the Site during the ordering process or in the description of the ordered Products, the Seller commits in all cases to deliver the Products within a maximum period of (60) days after the conclusion of the contract with a Consumer Client.

During a hand delivery, the customer may refuse a package at the time of delivery if they notice an anomaly regarding the delivery (damage, missing product compared to the delivery note, damaged package, broken products...); any anomaly must then imperatively be indicated by the Customer on the delivery note, in the form of handwritten reservations, accompanied by the Customer's signature. To exercise their right of refusal, the Client must open the damaged or defective package(s) in the presence of the carrier and have them take back the damaged merchandise. During a mailbox delivery, the customer agrees to immediately check the package and contact BlumSpace support if they notice any anomaly. In the absence of compliance with these prescriptions, the Client will not be able to exercise their right of refusal, and the Seller will not be obliged to grant the Client's request to exercise their right of refusal.

If the Client's package is returned to the Seller by the Post Office or other postal service providers, the Seller will contact the Client upon receipt of the returned package to ask them how they would like to proceed with their order. If the Client mistakenly refused the package, they can request its reshipment by first paying the postage fees for the new shipment. The postal fees must be paid even for orders for which shipping was offered at the time of the order.

In case of delivery error or exchange (if the right of withdrawal is applicable, that is, if the Client is a Consumer and the contract entered into to acquire the Product or Service allows for withdrawal), any product to be exchanged or refunded must be returned to the Seller in its entirety and in perfect condition. Any defect resulting from clumsiness or mishandling by the Client cannot be attributed to the Seller.

Any delay in delivery beyond the date or timeframe indicated to the Consumer Client at the time of their order or, in the absence of any indication of a date or timeframe at the time of the order, exceeding (60) days from the conclusion of the contract may result in the termination of the sale at the initiative of the Consumer Client, upon their written request by registered letter with acknowledgment of receipt, if after having instructed the Seller to make the delivery, they have not complied. The Consumer Client will then be refunded, no later than fourteen (14) days following the date on which the contract was terminated, for the full amount of the sums paid. This clause is not intended to apply if the delivery delay is due to a case of force majeure.

Special case of a package whose tracking number indicates that it is "delivered" but not received in the mailbox: if the Client notices and informs the Seller that the package is not in their mailbox despite the tracking number indicating that it is "delivered," the customer service may ask them for additional information as well as an official document from La Poste responding to their complaint regarding the corresponding tracking number. The Seller will then make every effort to ensure the Client's satisfaction by notably offering the immediate reshipment of the products at their own expense.